When it cannot wait
Plumbing problems that need attention now
A burst pipe, an overflowing toilet or water appearing where it should not can disrupt the whole property. Stop using the affected fixture, close the nearest shutoff valve if you can do so safely and describe what is happening when you call.
Tell the office which rooms are affected and whether the water is still spreading. Emergency plumbing, drain cleaning and slab leak detection each address a different cause, and the assessment establishes which applies before repairs begin.
