Begin with observations
Tell us where and when it happens
Consider whether the concern affects one fixture or several. Is water appearing beneath a sink, does a toilet continue to run after use, or is pressure reduced at more than one tap? Tell us whether the change began suddenly, follows use of a fixture or has been developing over time.
Include earlier repairs and anything that temporarily improved the problem. If water is actively spreading or a drain is backing up, say so when calling. A clear account helps the team understand the request without asking you to decide the technical cause.
