When it cannot wait
Burst pipes and overflowing fixtures
A burst pipe or an overflowing fixture needs a few quick steps before help is on site. Stop using the fixture that is overflowing. For a pipe that is spraying or leaking, closing the main shutoff can limit the water if it is safe to reach. Stay clear of wet areas near electrical equipment.
When you call, say which room or fixture is affected and whether the wet area is growing. Low pressure, rusty or discolored water and repeated leaks in different places can point to worn pipes, in which case partial or full repiping may be discussed after the immediate repair.
